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Home|Service Standards

Many people are skeptical about the ability of an online pharmacy to provide good customer service. How can a website respond to an individual's needs and concerns? At Total Care Pharmacy we've addressed this problem with overwhelming success. We're not just a website, we're a health care community - and we're at your service.
Our Cyber Clinic - Closing the Distance Our pharmacy has always been determined to offer complete care to our patients. For this reason, we developed our unique Cyber Clinic, a pharmacy service phone center which combines medical expertise with cutting-edge technology. We have used every resource at our disposal to make ourselves accessible and helpful to you. Our Cyber Clinic phone lines are staffed by pharmacy technicians. Whenever you place an order with Total Care Pharmacy, you will be contacted personally by a member of this team. We will verify all your health and prescription information, and respond to all your medical questions. Whenever you have prescription-related concerns, you can arrange to speak one-on-one to a licensed pharmacist, and discuss health matters confidentially from the privacy of your home.
Our Call Centre - Opening the Dialogue It's your right to have access to all the information you require when ordering prescription medication. Whenever you have questions about your order, our company or any of the services we offer, you can speak to one of our friendly Call Centre representatives. Our helpful, knowledgeable staff will assist you at every stage of the ordering process. You can reach us toll-free at 1-866-558-8705.
Our Innovative Software - A Glimpse of the Future At Total Care Pharmacy, we realize great personal service is only half the battle. When you order medication online, it must be delivered as quickly and accurately as possible. Our online pharmacy has pioneered pharmacy software which works to protect your safety, and allows our staff to process your prescription with the utmost speed and care.
Total Care Pharmacy has succeeded in converting all the 'disadvantages' of distance into benefits, and we are proud to offer you outstanding service from our supportive, efficient, five-star pharmacy.
Call us toll-free at 1-866-558-8705, TTY 1-877-425-2037 (Service for the Deaf) or FAX at 1-888-431-1185
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